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| Here's what some of our customers have to say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
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"I am a lifetime H.O.G. mamber. I have been riding for over 25 years. Logged a BUNCH of miles in 41 states. This is one of the best shops (and I have seen a few} I have ever delt with. Service is #1 in my book. I will always recommend this shop.
Thanks
Cactus"
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By: Cactus Grand Saline,TX
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"These are a great bunch of guys who care about your needs. I would consider them an A-1 dealership. They met all my needs and then some. I was supprised when Eli gave me a quote on insurance that blew my insurance company out of the water. I have been with my insurance company for more than 20 years and they could not even touch the great quote he gave me. Hats off to a great bunch of people."
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By: Dean Bryan,TX
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"I wish that I had never bought my motorcycle from Independence HD. If I had it to do over, I would give my money to another dealership. We were treated as if we were a burden to the staff. My motorcycle had fingerprints all over the chrome, fender & gas tank. I would have told them to rewash it, but we had already waited for over 3 hours. No one even had the courtesy to tell us when it was ready. Why did we make an 11:00 a.m. appointment? The kid that told me about the motorcycel didn't know about tire pressure and never mentioned the break in procedure. I was really happy to see the HD survey. There wasn't enough room to write about all of the mistakes made when someone purchases something as expensive and special as their first Harley Davidson. I made the most out of the room that I had. I will never walk into Independence HD again. My family owns 6 HD's and everyone was surprised at the unprofessionalism displayed by Independence.
ANSWER:(NO EXCUSES)
Ms. Boudiette,
I am so sorry for our mishandling of your purchase experience at our shop. I am embarrassed and ashamed about the way you were mistreated, and do not blame you whatsoever for not wanting to ever set foot back into our store. I do however, want to thank you for your e-mail because after a complete investigation of how this could have happened to you, we found several "holes" in our procedures.
We are now having the Service Dept. do all walk around deliveries for our bike customers, not the sales staff. If there are any technical questions, it should be answered consistently by the service personnel, not a salesman. They will be responsible for going down a checklist to include bike cleanliness to prevent another bike delivered dirty and fingerprinted. The wait period you had to endure is unacceptable and we are presently increasing our sales staff to shorten and streamline the purchase experience. We are hiring 2 more sales staff and an assistant to help the Finance Dept. and the Sales management.
Again I am very sorry that our shortcomings effected your experience. Thank you for listening.
Sincerely,
Jim Booth
Owner
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By: Lisa College Station,TX
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"I don't send surveys's in often, but I have to say your dealership has the friendlist and most helpful staff I have ever had the pleasure to work with. I have lived in Dallas and Louisiana. I have been in quite a few dealerships, none have made me feel " at home " more than your group. Hunter, David, Wes and Bryce all great guys. (Haven't met the girls yet.) My brother and I own 3 Ashley Furniture Homestores, and always say you can buy a sofa anywhere, but the experience makes the difference. Anyway YOU GUYS ROCK. Thanks Mark Wilks "
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By: Mark College Station,TX
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"Great experence from the purchase to the shop could not ask to be treated any better. Would recomened to everybody great freindly people."
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By: Odis Groesbeck,TX
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"I refuse to take my bike to any other dealership for parts and labor...YES, it is a drive for me to get to your place but I have NEVER been treated as hospitable as I am when I walk through your doors...Friendly faces, nice smiles and a willingness to help, not to mention going the "EXTRA MILE" to make the customer happy...If I ever buy a NEW bike I will make sure that Independence is my FIRST CHOICE...Keep up the good work and believe me when I say that I will ENCOURAGE all of my riding friends to come and see you!!!"
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By: David Katy,TX
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"my alternater came apart on my 06 dyna .i called your service dept and brought it in. D.B. said about 10 days to order parts and do the repairs.he had the alt.and my clutch spring repaired in 5 days.everybody there was VERY courteous and helpful from the guys that helped unload my bike in the rain to D.B who warrantied my alt. i have been in the auto repair business for 30 years and you have the best service dept.i have seen yet. thanks "
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By: jimmy midway,TX
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"I can't say enough what a pleasure it was to purchase my new soft tail custom from Independence HD. From start to finish your staff was and continues to be informative, professional and just fun to deal with. My sincere thanks to everyone at Independence HD. I look forward to our continued business relationship and making new friends."
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By: Mike Bryan,TX
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"While on a ride from Streetman to College Station, I noticed a fuel leak from tank at the fuel line. I pulled into tour dealership and was greeted immediately. My concern was addressed and remedied within an hour on a Saturday afternoon! Fantastic service!-THANKS"
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By: GARY Streetman,TX
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By: Anonymous Brookshire,TX
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"When I purchased my 06 Street Bob, the finacing was very easy. Once purchased the service and warranty work is excellance. Each time that I go in the staff,are friendly and courteous to me. I have never had anyone not willing to help or assist in any way. I would recomend Independance Harley to anyone."
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By: Luther College Station,TX
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"Jones: I think you guys have a wonderful facility and an awesome crew. But myself and others are wondering why you guys let Chad from the service department go. He was a great technician. Well keep up the good work. Houston,TX
Answer: Chad did the noblest act of love I know of; giving up his hobby and love to support his extended family. Chad took in family members when they were unemployed, resigned here to take on a higher paying job to support their efforts in contributing to the wellfare of his family. We love and miss Chad very much. His unselfish act has earned him the respect of us all at the shop. Jim Booth, Owner"
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By: Anonymous ,XX
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"Simply a top notch sales and service organization. Very mindful of your needs, and deadlines for service. Very,very helpful and concerned with your bike, and will go out of their way to ensure you are happy with the total dealer organization - from sales to finance to service and parts. Even the folks dealing with motorclothes are very helpful and nice. Best Dealership I have come across, and will not hesitate to do all of my business with them."
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By: Gary The Woodlands,TX
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"06-08-06 was a day I had waited for since I was 15 years old and I'm almost fifty . I bought my first Harley, a Road King. I bought it from Independence HD because of two very good reasons. The first reason was the outstanding price, the second was the fact that they made me feel like I was buying from a friend or family member that I could trust. The really surprising thing was, it didn't stop after I bought the bike. I walked in today to buy something for the bike and the young lady called me by name, the samething happend in the service department when I dropped my bike off for the 1000 mile oil change. I'm not dealing with strangers I'm dealing with friends. Friends, who really do care about me and my bike. A big slice of rasin pie for all you guys and gals. Thanks, and may the good Lord watch over each and every one of you while your in the wind."
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By: Wayne Navasota,TX
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"Enjoyed doing business with you....a very professional and
friendly staff"
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By: William Madisonville,TX
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"I was first introduced to your dealership during a ride I was on. I was impressed with how helpful and attentive everyone was. Later I needed to get my bike serviced and my local shop was back logged a couple of weeks. I called and talked to DB, he said "come on down" and they would work me in. I did and they did. Everyone in the service department all the way to the mechanic who took me into the back to show me something on my bike were just fantastic. I may live a 100 miles away but you guys will have my service business from now on. Many thanks to all of you."
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By: John waco,TX
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"I would just like to take the time and think IHD for all the help they gave me and my wife when I bought my bike.We had been looking all over central Texas for a Harley and the other shops staff just did not welcome use in as IHD did.Annette Smith was the sales person and she was great.We came in on a Saturday afternoon after looking at another bike at another Harley shop by that night I was driving home my bike.It is true that the staff at IHD is very helpful, keep up the extra effort thats what is going to set you above the others in my book."
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By: Roger Cameron,TX
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"The friendly shop ever from parts-sales-motorclothes and the service dept. traveling the country like i do for my job i get to a lot of shops. YA'all are the best yet.
KEEP UP THE GOOD WORK "
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By: Robyn Minot,ND
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"our sales person "Jesse" at independence in BRYAN,TX,made us very happy with the sale of our 2005 HD883 sportster, he is very committed to what he does,and never left us with a doubt in mind.THANK YOU "Jesse" you helped accomplish a dream and a goal for my husband.... "
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By: TERRY BRYAN ,TX
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"I JUST EXPERIENCED MY FIRST TRIP TO THE DEALERSHIP SINCE NEW OWNERSHIP TOOK OVER AND I JUST WANT TO SAY IT WAS GREAT.
ALL MY PREVIOUS EXPERIENCES LEFT ME FEELING QUITE INADEQUATE.. AS IF I WASN'T THERE TO BUY A BRAND NEW BIKE THEN WHY WAS I THERE.....THIS TIME THE STAFF WAS VERY FRIENDLY FROM THE BIKE SALES FLOOR TO THE PARTS DEPARTMENT..EVERYONE WAS VERY PATIENT,WELCOMING ETC....MY HUSBAND LOVES TO ASK QUESTIONS AND NO ONE SEEMED TO MIND ANSWERING ALL!! OF THEM....THANKS TO ALL FOR GIVING US A PLACE WHERE WE FEEL WELCOME WHETHER WERE JUST LOOKING AROUND OR BUYING....AND ANOTHER BIG THANKS TO ALL THE INDEPENDENCE STAFF FOR MAKING IT TO WHERE I DON'T CRINGE WHEN MY HUSBAND SAYS WE'RE GOING TO THE "HARLEY SHOP"....."
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By: angela lexington,TX
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By: lloyd college station,TX
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"from the moment i walked in, the friendliness of the staff was great. the sales people (cole, missy and jerry) were knowledgeable about the different products and helpful in helping me pick out the right bike. deb, james and mark in parts are terrific while rick and michelle in service have resolved all issues. you have a great dealership. "
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By: Anonymous college station,TX
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"I bought my 2002 Harley Eletric Glide from a owner that had Purchsed it from Russ Welch. The bike has always been service at this site and in the last five month since I purchased the bike I have received nothing but oustanding service from both the service department and sales department. I hope all the employees I have dealt with stay at Independence Harley. They go out of there way to make you feel welcome"
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By: Mike Brenham,TX
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